The Laravel News site has posted the third part of their series about the construction of helpdesk software. In this latest article they integrate Nexmo for real-time messaging using Nexmo Stitch.
Welcome back to the third and final (for now!) part of the Deskmo series. In Part 2 added support for voice calls, with text-to-speech and transcription support.
Today, we’re going to add in-app messaging using Nexmo Stitch. Stitch takes care of all of the heavy lifting for real-time chat, providing you with a websocket that you connect to and listen for events relating to your application.
The article starts by listing out some prerequisites (a Nexmo client account and the Deskmo project) as well as an installation of the Nexmo Stitch command-line client. It then walks you through the process of setting up a Nexmo user profile for each user in the helpdesk software and updating the database with this new information. It then shows how to add in-app notification messaging and linking the messages and tickets together with a conversation ID. With Stitch installed you can then create the chat interface and link the backend to the Nexmo service as a user easily sending and receiving messages.