The NetTuts.com site has a new tutorial posted today showing how to integrate Zenddesk with WordPress, making it easier to handle customer relationships directly from your WordPress applications.
Timely and efficient customer service is one of the core components of any successful business. With multiple customer touch points and interaction platforms like blogs, social networks, email etc., keeping track of what your customers are saying about your services is becoming harder by the day. For this reason, managing all your customer communication from a centralised platform has become a mandatory business requirement. Zendesk is one of the leading web based customer support and relationship management services with more than 40,000 companies as registered clients, including Shopify and Groupon.
They start with some of the benefits about using Zenddesk for those not familiar with the software (including email management, blog integration and live chat). From there they walk you through a few steps to get the integration up and running using the Zendesk WordPress plugin. They include screenshots of the setup and some of the configuration options you can use to customize the install.