I decided that it was time to really make the effort and test a framework in a real project. I had a look around and decided to use the brand new Zend Framework as the base for a hosted help desk solution.

He starts with his reasoning behind the choice of the Zend Framework over other, more mature frameworks (simplicity). He talks briefly about the development work he's been doing on it and even includes some screenshots of the application as it currently stands. Look for a demo/beta to be coming soon.